Service Agreement

Last updated: March 14, 2026 — Please read carefully before subscribing.

1. Definitions

• "Service Provider," "We," "Us," "Our" refers to Linkfly and its operators.
• "Client," "You," "Your" refers to the individual or entity subscribing to our services.
• "Personal Account Posts" — content we create for you to post on your own social media profiles (LinkedIn, X/Twitter, Facebook, Instagram, Pinterest, Threads, Bluesky).
• "Social Group Posts" — content we create for you to post in social media groups (LinkedIn Groups, Facebook Groups, X Communities).
• "Community DFY Posts" — content we create AND post on your behalf to community platforms (Reddit, Discord, Telegram) when Done-For-You service is activated.
• "Content" — all text, images, captions, and materials generated as part of the service.
• "Platforms" — third-party social media and community platforms where content is distributed.

2. Service Description

Linkfly provides AI-powered traffic generation and content distribution services across up to 10 platforms. Our service includes:

• Content Creation: AI-generated posts, captions, and images tailored to your brand, website, and audience.
• Standard Service: We create ready-to-post content. You copy, paste, and publish to your personal accounts and social media groups.
• Done-For-You (DFY) Add-On: We create AND publish content to Reddit subreddits, Discord servers, and Telegram groups on your behalf using official platform APIs.

3. Content Responsibility & Liability

3a. Content You Post Yourself (Personal Accounts & Social Groups)

• While we generate content tailored to your brand, you review, approve, and publish it yourself.
• You are responsible for ensuring content complies with each platform's terms of service, community guidelines, and applicable laws before posting.
• You may edit, modify, or choose not to post any content we provide.
• We are not liable for any consequences arising from content you post, including but not limited to: account suspensions, community bans, legal claims, or third-party disputes.
• You agree to not post our generated content in a manner that is illegal, defamatory, harassing, or violates any third-party rights.

3b. Done-For-You Community Posts (Reddit, Discord, Telegram)

• When DFY is activated, we are responsible for posting content to your specified community platforms using official APIs and approved methods.
• We will use value-first, non-spammy content strategies and comply with each platform's terms of service and community rules.
• We are responsible for the delivery of posts (i.e., content goes live as scheduled).
• We are not responsible for: post removal by platform moderators, subreddit/server rule changes, account-level restrictions imposed by platforms, or engagement/traffic results.
• You acknowledge that community platforms may remove content at their discretion, and such removal does not constitute a service failure on our part.

3c. Content You Post to Community Platforms (Non-DFY)

• If you choose to copy and post community platform content yourself (without DFY), the same terms as Section 3a apply — you are fully responsible for all content you post.
• We provide the content; you choose where, when, and how to post it.

4. Content Ownership & Usage Rights

• All content we generate for you is yours to use for the purposes described in your subscription.
• You grant us a limited license to use anonymized versions of your content for internal training, quality improvement, and promotional purposes (e.g., showcasing sample posts — never with your brand name or identifying details without written consent).
• AI-generated images included with your posts are created using third-party AI tools. You receive a usage license consistent with those tools' terms. We do not guarantee AI images are free from resemblance to existing works.
• You retain ownership of your brand voice profile, logos, and any materials you provide to us.

5. Platform Accounts & Access

• Personal accounts remain yours. We never request passwords or direct access to your personal social media accounts.
• For DFY services, posting is performed through official OAuth connections and platform APIs — no passwords are shared or stored.
• You are responsible for maintaining your platform accounts in good standing. If your account is suspended or banned for reasons unrelated to our DFY service, we cannot deliver posts to that platform.
• You agree not to hold us responsible for any platform policy changes, API restrictions, or third-party service outages that affect content delivery.

6. Service Delivery Guarantee

7. Payment & Billing

• Subscription fees are billed monthly in advance.
• Payments are processed via secure payment links (Wise/Revolut). You will receive a payment link for your selected tier.
• Your subscription is activated upon confirmed payment. Delivery of services begins within 24-48 hours of payment confirmation.
• Failure to pay by the due date may result in service suspension until payment is received.
• All prices are listed in USD unless otherwise stated. Currency conversion fees (if any) are your responsibility.
• We reserve the right to adjust pricing with 30 days' written notice. Existing clients will be honored at their current rate for the remainder of their billing cycle.

8. Refunds & Cancellation

• 7-day money-back guarantee on your first month — no questions asked.
• Full refund if we fail to deliver your posts within 30 days of your billing date.
• Pro-rata refund for any undelivered posts if you cancel mid-cycle.
• No refunds for dissatisfaction with traffic, engagement, or sales results (see Section 6).
• Cancel anytime — no long-term contracts. Your service continues until the end of your current billing period.
• Refund requests must be submitted within 14 days of the billing date.
• See our Refund & Guarantee Policy for full details.

9. Client Obligations

To ensure smooth service delivery, you agree to:

• Provide accurate business information during onboarding (website URL, industry, target audience).
• Complete the brand voice questionnaire honestly (if applicable to your tier).
• Post provided content in a timely manner (standard service) — content is optimized for the period it was created for.
• Not resell, redistribute, or white-label our services or content without written agreement.
• Not use our service to promote illegal products, services, or activities.
• Not use our service to create or distribute spam, misleading content, or content that violates platform terms.
• Inform us of any material changes to your business, branding, or target audience that may affect content quality.
• Provide post URLs for verification (standard service) when requested, to confirm content was published.

10. Prohibited Uses

You may not use our services for:

• Promoting illegal substances, weapons, or controlled materials
• Adult content, gambling (where prohibited), or regulated financial products without proper licensing
• Hate speech, harassment, discrimination, or incitement to violence
• Impersonation of other businesses, individuals, or organizations
• Multi-level marketing (MLM) schemes or pyramid schemes
• Content that infringes copyrights, trademarks, or intellectual property of third parties
• Any activity that violates applicable local, national, or international laws

We reserve the right to immediately terminate service without refund if we discover prohibited use.

11. Limitation of Liability

• Our total liability to you for any claims arising from the service shall not exceed the amount you paid us in the 3 months preceding the claim.
• We are not liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to: loss of profits, revenue, data, business opportunities, or goodwill.
• We are not liable for actions taken by third-party platforms (account suspensions, content removal, algorithm changes, policy updates, or service outages).
• We are not liable for results, outcomes, or performance metrics arising from the use of our content.
• Force majeure: We are not liable for delays or failures caused by events beyond our reasonable control (natural disasters, platform outages, internet disruptions, regulatory changes).

12. Indemnification

You agree to indemnify, defend, and hold harmless Linkfly, its operators, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Content you post yourself (personal accounts and social groups)
• Your violation of any platform's terms of service
• Your violation of any applicable laws or regulations
• Any third-party claims related to your business, products, or services promoted through our content

13. Data & Privacy

• We collect and store information you provide during onboarding (name, email, business details, brand voice preferences).
• Your data is used solely for service delivery and communication about your subscription.
• We do not sell your personal data to third parties.
• We may send you service-related emails, product updates, and promotional offers. You may opt out of promotional emails at any time.
• Upon account termination, we retain your data for 90 days for record-keeping purposes, after which it is deleted.

14. Service Modifications

• We reserve the right to modify, update, or discontinue features of our service with reasonable notice.
• If a platform we post to becomes unavailable (API changes, platform shutdown), we will substitute with an equivalent platform or adjust your post allocation accordingly.
• Material changes to your subscription tier features will be communicated with 30 days' notice. You may cancel without penalty if you disagree with the changes.

15. Termination

• By You: Cancel anytime. Service continues until end of current billing period. No long-term commitment.
• By Us: We may terminate your service immediately for: prohibited use (Section 10), non-payment exceeding 14 days, abusive behavior toward our team, or fraudulent activity.
• Upon termination, your access to DFY posting and content generation ceases at the end of the current billing period.
• Any unposted content provided to you before termination remains yours to use.

16. Dispute Resolution

• Both parties agree to attempt good-faith resolution of any disputes through direct communication first.
• If a dispute cannot be resolved within 30 days, it shall be settled through binding arbitration under the rules of the Singapore International Arbitration Centre (SIAC).
• This agreement shall be governed by the laws of Singapore.
• The prevailing party in any dispute may recover reasonable legal fees and costs.

17. Agreement Acceptance